Effective Business Communications WEBCAST

Monday, December 21 7:30am - 11:30am PST

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4 Credits

Member Price $179.00

Non-Member Price $219.00

Overview

Miscommunication is costly. It causes significant financial and emotional losses to a firm. Vague answers create numerical errors, inaccurate financial data, hurt feelings and tension within an office environment. Join this webcast to learn how positive language is not a “warm and fuzzy” concept, but rather an important communication tool for yourself and your firm. Using the right word choices make you a more effective manager and communicator. We also look at the role leaders play in workplace communication and examine communication skills for discussion leaders. A leader’s ability to communicate greatly reduces misunderstandings in the workplace and significantly improves project management. This webcast discusses how to: Eliminate wordiness, redundancy and obscure language from writing. Produce documents that are clear and concise. Produce written communications that are positive and confident. KEY TOPICS: The power of professional language in business writing , Communication and work teams, Communication for leaders, Difficult communication.

Highlights

The power of professional language in business writing. Communication and work teams. Communication for leaders Difficult communication.

Objectives

Identify five techniques to make your language more positive and professional. Recognize the importance of descriptive language. Recall how using certain words can help avoid misinterpretation and misunderstandings. Recognize the common types of difficult communication patterns found in the workplace and how to cope with these situations. Identify and cope more effectively with hostile communication patterns. Recognize the communication patterns that occur before and during the formations of teams. Identify the role of conflict in work teams and approaches for dealing with the conflict.

Preparation

NONE

Notice

NONE

Leader(s):

Leaders

William Harden

Bill is an Associate Professor in the Bryan School of Business and Economics at UNC Greensboro where he teaches tax courses on flow-through entities, individual and corporate tax, tax research, IRS practices and international tax. Prior to teaching, Bill was a Senior Tax Accountant with an international CPA firm as well as a tax accountant for an international oilfield services company.
In addition to his university teaching, Bill consults on tax and financial planning issues. He has testified before the House Ways and Means Oversight Sub-Committee on internet taxation issues. He was the recipient of a Lybrand Certificate of Merit in 2002.

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Non-Member Price $219.00

Member Price $179.00