Conflict is often avoided, or dealt with in a passive manner. When ignored, conflict often escalates and can become polarizing. In this session, participants will gain insights for enhancing their natural responses to conflict, learn healthy communication styles, and build constructive behaviors to manage conflict.
Levels of conflict. Strategies to de-escalate conflict. Distinction between miscommunication and conflict. Responses to conflict. Tactics to address, rather than avoid, conflict.
Professionals leading a team or project, or will be in the future.
Determine your natural reactions to conflict. Identify when you are entering conflict. Use strategies to de-escalate conflict before it is too late. Choose to engage with colleagues and clients to turn conflict into innovation.
Julie Holunga, CPA Crossings LLC
Julie Holunga is a certified executive business coach who trains and develops CPAs and small-medium size business leaders to bring direction, focus, and effectiveness to their careers. Through her proven frameworks, Julie shows mid-career professionals and business owners how to reach the next level of success.
Non-Member Price $109.00
Member Price $89.00