Becoming Conflict Competent WEBINAR

Overview

Conflict is often avoided, or dealt with in a passive manner. When ignored, conflict often escalates and can become polarizing. In this session, participants will gain insights for enhancing their natural responses to conflict, learn healthy communication styles, and build constructive behaviors to manage conflict.

Highlights

Levels of conflict. Strategies to de-escalate conflict. Distinction between miscommunication and conflict. Responses to conflict. Tactics to address, rather than avoid, conflict.

Prerequisites

None.

Designed For

Professionals leading a team or project, or will be in the future.

Objectives

Determine your natural reactions to conflict. Identify when you are entering conflict. Use strategies to de-escalate conflict before it is too late. Choose to engage with colleagues and clients to turn conflict into innovation.

Preparation

None.

Notice

None.