Conflict Management ON DEMAND
Available Until
Your Desk
4.0 Credits
Member Price $116.00
Non-Member Price $133.00
Overview
The potential for conflict exists across all organizations. There may be differing opinions about how to run a project, which employee should be promoted, or whether an investment should be made. If not handled properly, these conflicts can stop all productive work within a business. There are also significant costs in the form of employee turnover, lost customers, legal fees, and damage to an organization’s reputation. Conflict Management discusses the various causes of conflict, the ramifications of not dealing with it in a timely manner, and the various techniques for managing it, including how to resolve specific conflict situations and the use of dispute resolution systems.
Highlights
Conflict Identification. Conflict Management Alternatives. Conflict Assessment. The Conversation. Conflict Situations. Project Conflicts. Conflict Prevention and Positive Outcomes.
Prerequisites
None.
Designed For
CPAs, CFOs, controllers, leaders and managers.
Objectives
Recognize the effects of a conflict spiral. Specify when it is possible to ignore a conflict, as well as the negative effects of doing so. Recognize when conflict-related turnover is most likely to occur. Specify the situations in which a conflict may not be triggered by individuals. Describe the styles people use when they engage in conflict. Cite the conflict styles of different types of companies. Recognize the arguments on both sides of delaying a conflict discussion. Describe the means by which a tense situation can be deflated. Recognize the objectives behind asking questions. Specify the benefits and problems associated with various conversational gambits. Describe the means available for dealing with angry employees.
Preparation
None.
Notice
None.
Leader(s):
Leader Bios
Steven Bragg, Western CPE
Steven M. Bragg, CPA, is a full-time book and course author who has written more than 70 business books. He provides Western CPE with self-study courses in the areas of accounting and finance, with an emphasis on the practical application of accounting standards and management techniques. A sampling of his courses include the The New Controller Guidebook, The GAAP Guidebook, Accountants’ Guidebook, and Closing the Books: An Accountant’s Guide. He also manages the Accounting Best Practices podcast.
Steven has been the CFO or controller of both public and private companies and has been a consulting manager with Ernst & Young and an auditor with Deloitte & Touche. He holds an MBA from Babson College, a Master of Finance from Bentley College, and a BA from the University of Maine (summa cum laude).
Non-Member Price $133.00
Member Price $116.00